KI & Knowledge Manager

About the role

The KI & Knowledge Manager will build and maintain a central knowledge base that serves as the foundation for AI agents, automated support processes, and product documentation. This role bridges the gap between product management, support, and technical teams to ensure information is structured, consistent, and machine-readable. You will also play a key role in quality assurance by testing automated systems and feeding insights back into the product development cycle.

Responsibilities

• Structure product knowledge, processes, and FAQs to enable reliable AI agent performance.
• Ensure content remains consistent, understandable, and machine-readable for AI automation.
• Actively manage the integration between knowledge, product requirements, and decision-making processes.
• Serve as a central interface between support, product, key account management, and technical teams.
• Evaluate automated tests, perform manual testing, and document findings to improve product processes.

Required skills

• Knowledge management
• AI tools
• Automation
• Quality assurance
• Product documentation
• German
• English

Qualifications

• Experience with knowledge management
• Experience in support
• Experience in testing or quality assurance
• Experience in product documentation

About the Company

The meetago group operates a leading online platform for searching, comparing, and booking meeting rooms and group accommodations. With over 20 years of experience, the company serves more than 13,500 businesses and provides access to over 100,000 venues worldwide.