Success Coach

About the role

The Success Coach will provide essential support and guidance to apprentices as they prepare for their End Point Assessment and resits. This role involves tracking engagement, facilitating preparation sessions, and providing 1:1 support to ensure learners successfully complete their apprenticeship journey. The coach will also manage escalations and contribute to process improvements to enhance pass rates.

Responsibilities

• Develop and oversee all post-gateway communications, experiences and escalations for learners.
• Monitor the engagement of all apprentices in your assigned caseload and develop scalable intervention strategies.
• Simplify administrative processes to maximise time spent with apprentices.
• Work closely with the Certification Operations team to ensure necessary special considerations and documentation are completed.
• Act as a first port of call for inbound apprentice queries and provide 1:1 support.
• Share insights with the wider Delivery team relating to EPA-specific trends and opportunities to enhance pass rates.

Required skills

• Coaching
• Mentoring
• Communication
• Presentation skills
• Stakeholder management
• Data-driven decision making

Qualifications

• 2+ years of professional experience in coaching
• Practical experience teaching, mentoring or coaching professionals in an academic or commercial environment

Benefits

• 27 days holiday
• Private medical insurance
• Medical cashback scheme
• Life insurance
• Gym membership
• Mental health support
• Work-from-anywhere scheme

About the Company

Multiverse is an upskilling platform for AI and Tech adoption that has partnered with over 1,500 companies to deliver apprenticeships. As Europe's first EdTech double unicorn, the company focuses on building a world where tech skills unlock potential and output.