Customer Service Representative

About the role

This role involves managing high-volume auction-related calls and providing clear information to customers. You will be responsible for documenting call outcomes and handling sensitive conversations with empathy while maintaining compliance with internal policies.

Responsibilities

• Make high-volume inbound and outbound auction-related calls using approved scripts
• Clearly explain auction details, deadlines, and next steps
• Document call outcomes and tenant responses accurately in the system
• Complete multiple call attempts and follow required follow-ups
• Handle sensitive or escalated conversations with empathy and professionalism
• Stay compliant with timelines, legal requirements, and internal policies
• Flag trends, issues, or concerns to team leads
• Jump in on additional outbound call projects as business needs shift

Required skills

• Verbal communication
• Active listening
• CRM
• Call systems
• Documentation

Nice to have

• Call center experience
• Customer service
• Outbound calling

Benefits

• Remote work
• Location independence
• Weekend bonus
• Training and support
• Collaborative team environment

About the Company

Adaptive Teams creates pathways to success for professionals by helping them grow, innovate, and make an impact.