Customer Service Representative

About the role

This role involves managing high-volume auction-related communications in a fast-paced environment. You will be responsible for making outbound calls, providing clear information to customers, and maintaining accurate documentation of all interactions.

Responsibilities

• Make high-volume inbound and outbound auction-related calls using approved scripts
• Clearly explain auction details, deadlines, and next steps
• Document call outcomes and tenant responses accurately in the system
• Complete multiple call attempts and follow required follow-ups
• Handle sensitive or escalated conversations with empathy and professionalism
• Stay compliant with timelines, legal requirements, and internal policies
• Flag trends, issues, or concerns to team leads
• Jump in on additional outbound call projects as business needs shift

Required skills

• Verbal communication
• Active listening
• Time management
• Computer skills
• CRM
• Documentation

Nice to have

• Call center experience
• Customer service
• Outbound calling

Benefits

• Remote work
• Location independence
• Weekend bonus
• Training and support
• Collaborative team environment

About the Company

Adaptive Teams creates pathways to success for professionals at all levels, focusing on growth, innovation, and impact. The partner agency they represent specializes in technology-driven storage solutions for the self-storage industry.