Customer Success Manager DACH

About the role

The Customer Success Manager will be responsible for strategically developing existing accounts and building long-term business relationships. This role involves managing a portfolio of clients to ensure they derive maximum value from the company's EDI and e-invoicing solutions. The successful candidate will partner with Account Managers to identify growth opportunities and navigate complex customer escalations.

Responsibilities

• Strategically develop existing accounts and identify up- and cross-selling opportunities
• Manage a portfolio of clients to ensure they receive maximum value from the solution
• Partner with Account Managers to transition qualified opportunities
• Communicate customer feedback to internal teams to improve products and services
• Navigate complex customer escalations and align internal stakeholders
• Execute sales campaigns in cooperation with marketing

Required skills

• B2B SaaS sales
• German
• English
• Account management
• Cross-selling
• Up-selling

Nice to have

• EDI
• e-invoicing
• ERP solutions

Benefits

• Flexible working hours
• Annual personal development budget
• Home office allowance
• Team events and trips
• Workations
• Wellbeing support
• Mental health resources
• Employee assistance programs

About the Company

ecosio is a fast-growing, innovative service company and a leading provider of B2B integration, specialising in electronic data interchange, Web EDI and e-invoicing. The company is part of Vertex, Inc., a leading global provider of indirect tax solutions listed on Nasdaq.