Enablement Lead

About the role

Wordsmith is seeking an Enablement Lead to own the end-to-end customer learning journey, ensuring users become confident and self-sufficient. You will design and deliver training, build self-paced educational content, and partner with internal teams to drive product adoption. This role focuses on capability building, helping legal teams effectively integrate AI agents into their daily workflows.

Responsibilities

• Own customer onboarding and design the journey from implementation to team capability.
• Teach Legal AI fundamentals and build curriculum for diverse user groups.
• Lead live training sessions, product walkthroughs, and feature deep dives.
• Build and maintain a self-paced academy with certifications and learning paths.
• Diagnose and address adoption challenges for struggling customers.
• Equip customer champions and admins to facilitate internal peer training.
• Collaborate with Product to integrate in-app guidance and walkthroughs.
• Measure training effectiveness and iterate on educational strategies.

Required skills

• Customer enablement
• Curriculum design
• Public speaking
• Content creation
• Data analysis
• Legal technology

Nice to have

• AI
• Instructional design

Qualifications

• 3–5 years in customer enablement, training, onboarding, or a similar customer-facing role where teaching was central

About the Company

Wordsmith is building the legal operating system for in-house teams, helping them manage work across inboxes, chats, and documents. Backed by over $100M in funding, the company serves more than 500 clients including Financial Times, Canva, and Sage.