Senior Client Advisor

About the role

AMI is seeking a Senior Client Advisor to join their boutique team. You will act as an ambassador for the brand, contributing to sales growth, client loyalty, and the delivery of high-quality service standards. Reporting to the Store Manager, you will also serve as a reference point for the team, supporting their daily activities and professional development.

Responsibilities

• Welcome and assist local and international clients while embodying the brand's service standards.
• Develop personalized and lasting relationships with clients through effective clienteling.
• Advise clients on collections by highlighting the brand's identity and craftsmanship.
• Drive sales performance by mastering cross-selling and upselling techniques.
• Act as a mentor to the team, sharing expertise and supporting the integration of new staff.
• Maintain an impeccable sales environment and assist with visual merchandising standards.
• Manage stock operations including reception, transfers, and inventories.

Required skills

• Sales
• Clienteling
• Customer loyalty
• English
• Luxury retail

Nice to have

• Foreign languages

Qualifications

• Significant experience in luxury, premium, or high-end ready-to-wear retail
• Experience in luxury hospitality

About the Company

AMI is a growing fashion house committed to a positive and collaborative work environment. The company values trust, optimism, creativity, and teamwork as core components of their client experience.