Boardwise GmbH
Visit websiteL1- Reports Engineer
Salary not disclosedRemote
- Customer Success
- Berlin
- Yesterday
Newly posted
About the role
The L1 Reports Engineer serves as the primary point of contact for customer inquiries, responsible for analyzing and resolving support tickets. This role involves creating and adjusting reports using Handlebars.js, assisting with software configuration, and ensuring high customer satisfaction through clear and timely communication.
Responsibilities
- Serve as the first point of contact for customer inquiries
- Analyze and resolve incoming customer support tickets
- Create and adjust reports using Handlebars.js based on customer requirements
- Assist with software configuration questions
- Identify technical issues and escalate to Level 2 or the product team when necessary
- Document problems and solutions in a structured manner
Required skills
- Customer Service
- Handlebars.js
- Troubleshooting
- German
- English
- HTML
- CSS
- Web applications
- M365
- APIs
- HTTP status codes
- Identity Access Management
Qualifications
- Experience in creating or adjusting reports or templates
- Experience in software configuration
Benefits
- 100% remote work
- Flexible working hours
- International SaaS environment
- Annual offsites and workshops
- Professional development opportunities
About the Company
Boardwise GmbH is a fast-growing international SaaS scale-up with a transparent, trust-based company culture.