Senior Customer Success Manager

About the role

As a Senior Customer Success Manager for the German-speaking market, you will act as the primary post-sales partner for strategic enterprise customers. You will own retention and expansion targets while building deep relationships across customer organizations to turn product usage into measurable ROI. This role requires a blend of technical acumen and commercial strategy to drive adoption and long-term success.

Responsibilities

• Build account strategies and maintain a footprint across customer organizations from IT to executive stakeholders.
• Own retention and expansion targets, driving renewals and growth in partnership with Account Executives.
• Lead customer kickoffs, success planning, and onboarding to align on goals and measurable outcomes.
• Run a strong operating cadence including health checks, executive syncs, and QBRs to proactively manage risks.
• Quantify and communicate business value and ROI narratives tied to product adoption.
• Partner with Support, Solutions Engineering, and Product teams to resolve blockers and deliver a seamless experience.
• Provide structured, actionable customer feedback to internal product and engineering teams.

Required skills

• German
• English
• Enterprise SaaS
• Customer Success
• Revenue management
• Technical acumen
• API
• Integrations
• Account strategy
• Stakeholder management

Nice to have

• Automation
• AI
• iPaaS
• Workflow platforms
• n8n
• Startup experience
• STEM education

Qualifications

• Native German speaker
• Experience in enterprise SaaS customer success
• Experience with DACH enterprise markets
• Degree or equivalent training in a technical field

Benefits

• Equity
• 30 days of vacation
• Health and wellness benefits
• Pension contributions
• Disability insurance
• Life insurance
• Annual learning budget
• Open source project support

About the Company

n8n is an open workflow orchestration platform built for the new era of AI, giving technical teams the freedom of code with the speed of no-code. Founded in 2019, the company has grown into a diverse team of over 260 people with a centre of gravity in Berlin and a community of more than 650,000 active developers.