Graduate Customer Intelligence Executive - French Speaking

About the role

The Customer Intelligence team ensures customers take action on Fospha data by turning it into clear recommendations and guiding marketers through budgeting decisions. This entry-level role involves working across live customer accounts to become a trusted expert in the domain and the platform. You will learn to turn data into meaningful customer action while participating in a structured early-careers programme.

Responsibilities

• Work across customer accounts to become a trusted expert in the insight, model, and data quality.
• Drive action on insight and contribute to customer retention alongside the Account Manager.
• Solve real customer problems by turning data into clear recommendations and maintaining data accuracy.
• Build credibility with both technical and non-technical stakeholders in customer-facing moments.
• Collaborate with Account Managers and specialist teams while feeding customer insight back to Product.

Required skills

• Excel
• Analytical mindset
• Communication skills
• Relationship building
• Problem solving

Nice to have

• Gen AI

Benefits

• Discretionary 10% bonus
• Workplace pension with employer matching
• Flexible benefits allowance
• Wellhub membership
• 25 days annual leave
• Life assurance
• Cycle to Work scheme
• Financial adviser sessions
• Paid volunteering days

About the Company

Fospha is a measurement system for enterprise retail and ecommerce brands that provides a clear view of marketing performance across all channels. The company has spent over a decade building its platform and is currently scaling across London, Mumbai, and Austin.