Research Director

About the role

The Research Director ensures Knit customers achieve their research outcomes through dedicated partnership and project management. This role involves owning customer relationships, acting as a subject matter expert, and driving high-quality deliverables to support customer retention and expansion. The director will also manage a team and contribute to product innovation by bridging the gap between AI output and human research standards.

Responsibilities

• Serving as the dedicated research lead for all customers’ projects on assigned accounts and acting as the ultimate accountable party for research project success.
• Driving and documenting in-depth project scoping to uncover a deep understanding of research objectives and project context.
• Acting as a strategic problem solver and research subject matter expert to propose solutions to business and research needs.
• Educating customers on research capabilities, consulting on requirements, and proposing solutions to maximize project success.
• Participating in continuous innovation on the AI product to minimize the delta between AI output and human researcher output.
• Providing final approval on all customer-ready topline delivery and presenting key insights and recommendations.
• Managing direct reports, including driving performance, clarity, accountability, hiring, and upskilling.

Required skills

• Market research
• Project scoping
• Quantitative research
• Qualitative research
• Questionnaire design
• Analysis planning
• Stakeholder management
• People management

Nice to have

• Early stage startup experience

Qualifications

• 8+ years of market research experience, primarily on the supplier side in a market research agency environment

Benefits

• Competitive salary
• Commission plan
• Equity options
• Medical insurance
• Dental insurance
• Vision insurance
• Company laptop
• Technology stipend
• 401(k) with company match
• Flexible time-off

About the Company

Knit is an AI-native consumer research platform that helps brands automate and accelerate primary research. The company has condensed the research process for over 50 enterprise brands, including Amazon, T-Mobile, Mars, and NASCAR.