Hotline Paralegal

About the role

Legal Services NYC is seeking an intake paralegal to staff the Access Line, the agency's citywide intake hotline. The role serves as a front line for the organization, responding in real time to low-income individuals and families seeking legal assistance.

Responsibilities

• Answering phones
• Performing eligibility screening
• Entering client information into a database
• Writing case notes
• Giving advice under the supervision of an attorney
• Scheduling appointments
• Sending appointment letters and follow-up information to clients
• Providing outside referrals

Required skills

• Interviewing
• Active listening
• Case management software
• Microsoft Word
• Email

Qualifications

• Excellent writing and interpersonal communication skills
• Ability to interview and identify client needs
• Organizational skills
• Ability to work in a fast-paced, high-volume environment

About the Company

Legal Services NYC fights poverty and seeks racial, social and economic justice for low-income New Yorkers. As the largest civil legal services provider in the country, the organization challenges systemic injustices and provides legal services to help clients meet basic needs.