Account Management Team Lead

About the role

Carwow is seeking an Account Management Team Lead to join the Get Your Car Partner Success team. This is a player-coach role where you will spend half your time leading and coaching a team of three Account Managers and the other half managing your own portfolio of dealer groups to drive revenue and retention.

Responsibilities

• Coach and develop a team of 3 Account Managers through daily coaching, weekly 1-1s, call shadowing and regular feedback.
• Act as the first escalation point for your team on complex dealer challenges, commercial conversations and at-risk accounts.
• Own a portfolio of dealer groups, building strong relationships and driving revenue and retention.
• Turn performance data into compelling presentations to demonstrate value to dealer partners.
• Find and build more efficient ways of working across the team, including smarter use of data, automation and AI tools.
• Collaborate with Marketplace, OEM and Partner Operations teams to ensure seamless execution of partner strategies.

Required skills

• Marketplace business
• Account management
• Partner success
• Data analysis
• Excel
• Google Sheets
• AI tools
• Stakeholder management

Nice to have

• People management
• Coaching
• Mentoring
• Automotive industry
• Digital marketing

Benefits

• Hybrid working
• Matched pension contributions
• Share options
• Vitality Private Healthcare
• Life Assurance
• Mental wellbeing support
• Enhanced holiday package
• Childcare support
• Home office allowance
• Learning and development budget

About the Company

Carwow is a leading online car-changing destination in Europe that combines technology, media and automotive expertise to help people buy, sell, advertise and lease cars. Following the acquisition of Autovia, the company now operates a massive digital and print media network alongside its marketplace services.