Director of Group Operations Strategy & Development

About the role

The Director of Group Operations Strategy & Development will sit within the Group COO team to bridge the gap between strategic ambition and operational execution. This role involves defining the group strategy, managing goal alignment across sub-functions, and overseeing financial reporting and global operating model design. You will partner with leadership across Finance, Tech, and Controls to drive high-impact projects and ensure clear communication of progress.

Responsibilities

• Define, align, and maintain a clear strategy for the Group COO team across UK, EU, and Controls functions.
• Lead the goal-setting process to ensure top-level objectives align with sub-function goals.
• Partner with Finance to embed a dependable monthly reporting process and provide financial forecasting.
• Lead the transition to a global operating model by balancing global efficiency with local market requirements.
• Take accountability for high-impact strategic projects and collaborate across teams to ensure delivery.
• Track progress against the strategy and communicate updates to executive leadership and regulatory bodies.

Required skills

• Customer Operations
• Strategic Planning
• Financial Analysis
• Operational Strategy
• Project Management
• Stakeholder Management
• Governance

Qualifications

• Extensive experience operating at a senior strategic level in fintech or complex operational environments
• Proven track record of shaping business strategy through structured problem-solving and data
• Experience navigating complex global versus local operational structures

About the Company

Monzo is a company focused on delivering seamless support to build trust and power sustainable, profitable growth.