Operations Coordinator

About the role

The Operations Coordinator will manage private hire bookings for public and private sector account holders from start to finish. This role focuses on high-volume data entry, managing inbound and outbound communications, and ensuring a seamless booking experience. The coordinator will provide administrative support to commercial account holders and driver partners while maintaining service level agreements.

Responsibilities

• Manage and accurately input large volumes of data on a daily basis.
• Handle inbound and outbound calls to assist with new and existing bookings for regional and national account holders.
• Provide structured email responses to assist with bookings, quotes, and general transport enquiries.
• Monitor the internal dispatch system to ensure punctuality and liaise with driver partners.
• Liaise with the Commercial Account Team to resolve issues and maintain account holder retention.
• Ensure compliance and safeguarding at every stage of the booking and dispatch process.
• Update public sector portals with KPI time stamps and monitor service level agreements.

Required skills

• Data entry
• Customer support
• Communication
• Microsoft Office
• Time management
• Call center software

About the Company

Veezu is the UK's fastest growing taxi and private hire technology business operating across hundreds of UK towns and cities. We are a tech-driven on-demand mobility service that supports our hyper-local communities.