Head of Account Management

About the role

The Head of Account Management will lead the backend revenue strategy and manage existing client relationships at RealStudio. This role involves driving growth through upsells, cross-sells, and contract renewals while leading and developing the account management team. You will work directly with the founder to refine strategies and ensure long-term client retention.

Responsibilities

• Develop and execute strategies for upsells, cross-sells, and contract renewals.
• Identify client needs, create proposals, and lead negotiations to closure.
• Analyze client goals and performance to provide strategic recommendations.
• Build, lead, and coach the account management team.
• Establish processes for account planning, customer reviews, and CRM tracking.
• Monitor revenue metrics, including churn rates and pipeline health.
• Collaborate with sales and operations teams to ensure seamless service delivery.

Required skills

• B2B Account Management
• Sales
• Team Leadership
• CRM
• Negotiation
• Strategic Consulting

Qualifications

• Proven experience in B2B account management or sales, ideally in an agency or service environment
• Demonstrated success in expanding existing client relationships and securing renewals
• Leadership experience or experience in building and developing teams
• Ability to work with CRM, pipelines, and revenue metrics

Benefits

• Performance-based bonus
• Profit sharing
• 100% Remote work
• Flexible workspace
• Professional development

About the Company

RealStudio is a company focused on backend revenue growth and client relationship management, working closely with founders to scale operations.