Head of Customer Solutions

About the role

The Head of Customer Solutions will lead the implementation of the company's AI-powered Intelligent Operations Platform for global clients in the pharmaceutical and chemical industries. This role involves managing consulting and implementation teams to ensure successful proof of concepts, product rollouts, and long-term customer growth. The position focuses on driving operational excellence, digital transformation, and high user adoption rates.

Responsibilities

• Lead and develop high-performing consulting and implementation teams.
• Manage end-to-end implementation of the platform from proof of concept to global rollout.
• Translate customer processes into scalable solution designs and integrate with existing IT landscapes.
• Drive recurring revenue growth and service revenue through strategic customer engagement.
• Build and maintain relationships with senior stakeholders in operations and IT.
• Ensure technical excellence through collaboration with development and DevOps teams.

Required skills

• Operational Excellence
• Software Implementation
• Team Leadership
• Stakeholder Management
• Project Management
• German
• English

Qualifications

• Minimum 7 years of experience in Operational Excellence in the pharmaceutical industry or digitalization of production processes
• Proven experience in leading software proof of concepts and pilot projects
• Leadership experience in building and transforming teams
• Strong commercial understanding and ability to collaborate with sales

Benefits

• Team cohesion
• Modern DevOps culture
• Professional development
• Ergonomic office with roof terrace
• Free parking
• Team events
• Flexible working
• Free coffee, fruit and snacks
• Free lunch offers