Quality & Training Manager

About the role

The Quality & Training Manager will build and lead the Quality & Training activity for the HousingAnywhere Group from the ground up. This strategic role involves defining operational methods, tools, and standards to enhance service quality and performance across teams in Cergy and Rotterdam. You will work closely with Customer Support and Booking Ops managers to structure training, onboarding, and quality monitoring initiatives.

Responsibilities

• Design the Quality & Training activity scope, operating model, and roadmap
• Develop and maintain comprehensive training programmes and onboarding materials
• Conduct individual assessments, audits, and targeted coaching sessions
• Define and roll out quality standards and control frameworks across the user journey
• Build structured quality reporting and analyse interactions to drive continuous improvement
• Collaborate with the Ops Project Manager to maintain the knowledge base and promote self-learning

Required skills

• Quality management
• Training delivery
• Customer service best practices
• Operational process management
• CRM
• Telephony tools
• E-learning content creation
• Performance dashboards
• English
• French

Qualifications

• 5+ years of experience in training, quality management or quality monitoring of customer service or operations teams

Benefits

• 50% transport costs covered
• 70% health insurance coverage
• Meal vouchers
• Fitness membership contribution
• Christmas gift vouchers
• Team-building events

About the Company

Studapart is part of Europe's largest student rental platform, alongside HousingAnywhere and Kamernet. The company is dedicated to making the student rental journey simple and seamless, guided by values of ownership, enablement, and connection.