Quality & Training Manager

About the role

The Quality & Training Manager will build and lead the Quality & Training activity for the HousingAnywhere Group from the ground up. This strategic role focuses on defining operational methods, harmonizing practices between teams in Cergy and Rotterdam, and enhancing customer experience through structured training and quality monitoring. You will work closely with Customer Support and Booking Ops managers to drive performance and continuous improvement.

Responsibilities

• Design the Quality & Training activity scope, operating model, and roadmap.
• Develop and maintain comprehensive training programmes, onboarding processes, and learning materials.
• Define and implement quality standards, control frameworks, and performance reporting.
• Conduct individual assessments, audits, and targeted coaching sessions for team members.
• Collaborate with cross-functional teams to maintain the knowledge base and improve operational practices.
• Analyze interaction data to identify root causes of errors and drive continuous improvement initiatives.

Required skills

• Quality management
• Training delivery
• Customer service best practices
• Operational process management
• CRM
• Telephony tools
• E-learning content creation
• Performance dashboards
• English
• French

Qualifications

• 5+ years of experience in training, quality management or quality monitoring of customer service or operations teams
• Experience building a quality or training activity from scratch
• Experience setting up a quality monitoring programme

Benefits

• 50% transport costs covered
• 70% health insurance coverage
• Meal vouchers
• Fitness membership contribution
• Christmas gift vouchers
• Team-building events

About the Company

Studapart is part of Europe's largest student rental platform, alongside HousingAnywhere and Kamernet. The company is dedicated to making the student rental journey simple and seamless, guided by values of ownership, enablement, and connection.