Technical Program Manager, EMEA

About the role

Hiya is looking for a Technical Program Manager to lead the delivery of complex carrier and partner integrations across the EMEA region. This role is highly cross-functional and delivery-focused, serving as the primary point of contact between Hiya and external technical teams. The successful candidate will manage the end-to-end integration lifecycle, ensuring projects are planned, executed, and delivered effectively.

Responsibilities

• Own end-to-end delivery integrations from kickoff through deployment.
• Define and manage project plans, milestones, dependencies, and risk registers.
• Run weekly internal and external technical planning meetings and maintain project tracking documentation.
• Ensure carriers and partners deliver components on time, including solution design, network connectivity, and integration configuration.
• Collaborate with Engineering, Product, and Solution Architects to clarify requirements and validate technical data.
• Identify technical blockers, escalate issues, and drive resolution across teams.
• Act as the trusted point of contact for carriers and partners to ensure clear communication of expectations and timelines.

Required skills

• Technical Program Management
• REST APIs
• AWS
• SIP
• Telephony
• Jira
• Project planning
• Risk management
• AI tools

Nice to have

• SaaS

Qualifications

• 5+ years in technical program management or complex technical project delivery
• Background in telecom, carriers, SIP/telephony, or adjacent industries

Benefits

• 25 days holiday plus bank holidays
• Salary sacrifice pension scheme
• Paid parental leave
• Private medical insurance
• Employer-paid life insurance
• Donation matching
• WFH equipment stipend
• Professional development funds
• Lunch provided on in-office days

About the Company

Hiya is a global company focused on making business calls more trusted, useful, and effective. They provide products that support branded business calling, trusted caller identity, call performance insights, and voice security capabilities.