Support Engineer

About the role

Supabase is seeking Support Engineers to provide world-class developer support for users experiencing issues or seeking guidance. The role involves working within a globally distributed team to minimize time to fix while collaborating closely with product engineering and growth teams.

Responsibilities

• Provide initial and timely responses to all support cases for a variety of topics, from billing or pre-sales requests to optimization or implementation questions.
• Triage support cases including directing users to previous answers, code examples, documentation, or escalating to specific technical or business team members.
• Monitor multiple feedback channels, including GitHub Issues and Discussions.
• Identify where internal tooling might be developed or obtained to improve support efficiency.
• Reproduce issues, create test cases and improve test coverage.

Required skills

• SQL
• PostgreSQL
• Linux
• Unix
• Command line
• GitHub

Nice to have

• Database administration
• React
• Vue
• Svelte
• Node.js

Qualifications

• 3+ years of experience providing developer support to technical customers
• Bachelor's degree in Computer Science

Benefits

• WeWork membership or co-working allowance
• ESOP
• Tech allowance
• Health insurance
• Annual off-sites
• Annual education allowance

About the Company

Supabase is the Postgres development platform, built by developers for developers. Born-remote and open-source-first, the company has over 400 team members across 60+ countries.