Legora
Technical Account Manager
Salary not disclosedOnsite
- Customer Success
- London
- Full time
- 1w ago
About the role
Legora is seeking a Technical Account Manager to serve as the primary technical advisor and incident lead for its most complex strategic accounts. This role involves maintaining the technical health of client relationships, defining operational playbooks, and ensuring seamless communication between technical teams and executive stakeholders. The successful candidate will drive product adoption, manage high-stakes escalations, and act as a central point of contact for technical strategy.
Responsibilities
- Hold technical health and escalation outcomes for strategic accounts.
- Act as incident lead on Sev1 and Sev2 events, managing coordination and resolution.
- Define escalation criteria, account-health models, and cross-team interfaces.
- Maintain the technical blueprint and single source of truth for each account.
- Run technical reviews and enablement sessions to deepen product usage.
- Partner with Engagement Managers on Quarterly Business Reviews.
- Coordinate escalations and align technical resources for resolution.
Required skills
- B2B Account Management
- Incident Response
- Technical Escalation Management
- Stakeholder Communication
- Strategic Planning
Nice to have
- Legal AI
- Legal Tech
- Regulated Professional Services
Benefits
- Comprehensive salary
- Benefits
About the Company
Legora is an AI-native workspace provider for legal professionals, helping teams analyze documents and power end-to-end workflows. With over 2,100 customers across 80 countries, the company has scaled to over $200M in ARR and maintains a global presence across Europe, North America, and APAC.