Key Account Manager Lead - Imagerie Médicale

About the role

As a Key Account Manager Lead, you will manage strategic imaging accounts and support their leaders in adopting innovative solutions to improve patient pathways and operational efficiency. You will act as a key coordinator between clients and internal teams while serving as a reference for product, process, and tools to support the development of other account managers.

Responsibilities

• Piloter les comptes les plus stratégiques du cluster en assurant la relation, la satisfaction et la performance.
• Améliorer les performances et accélérer l'adoption des nouveaux services via le suivi de KPIs et la mise en place de plans d'action.
• Centraliser et structurer la voix des clients pour assurer le suivi des bugs et demandes d'évolution auprès des équipes produit et technique.
• Structurer et améliorer les pratiques de l'équipe sur les outils et process de pilotage.
• Accompagner la montée en compétence collective des autres account managers et participer à des projets transverses.

Required skills

• Account management
• Customer success
• B2B sales
• SaaS
• HealthTech
• MedTech
• Project management
• Data analysis

Nice to have

• Leadership
• Product qualification
• Artificial Intelligence

Benefits

• Health insurance
• Paid leave
• Mental health support
• Coaching program
• Remote work abroad
• Meal vouchers
• Profit sharing
• Training programs
• Sports and leisure subsidy
• Public transport reimbursement

About the Company

Doctolib is a company dedicated to improving healthcare for everyone through innovation and digital transformation in the medical sector.