Enterprise Account Manager

About the role

Dandy is seeking an Enterprise Account Manager to oversee a portfolio of dental practice accounts across the UK. The role focuses on driving Net Revenue Retention by fostering strong customer relationships, managing the doctor experience, and identifying opportunities for expansion and growth within existing accounts. You will collaborate with cross-functional teams to ensure customer satisfaction and contribute to product improvements through direct client feedback.

Responsibilities

• Drive NRR through strategic account planning and proactive customer engagement
• Utilize data and customer feedback to analyze your book of business and formulate a plan on customer engagement
• Identify and execute upsell and cross-sell opportunities within your given book of business
• Drive activations of more users and doctors within a practice
• Build and maintain strong, long-lasting relationships with doctors at key accounts to foster trust and loyalty
• Provide consultative solutioning and negotiate commercial terms with doctors
• Experiment on tactics and talk tracks to improve customer retention
• Collaborate with cross-functional teams such as customer support and training to better serve customers

Required skills

• Account Management
• Strategic account planning
• Data analysis
• Upselling
• Cross-selling
• Relationship management
• Consultative selling
• Negotiation

Qualifications

• 6+ years of experience in the dental industry in Sales, Account Management, or Customer Success
• Track record of upselling and growing an account portfolio
• Experience managing relationships with multiple stakeholders at small to medium sized businesses

Benefits

• Healthcare
• Dental insurance
• Mental health support
• Parental planning resources
• Retirement savings options
• Paid time off

About the Company

Dandy is transforming the dental industry by building an operating system for dental offices globally. Backed by leading venture capital firms, the company aims to simplify and modernize dental practice functions through technology and world-class support.