Senior AI Engineer

About the role

ActiveCampaign is seeking a Senior AI Engineer to join the AI Transformation Hub and lead the development of internal AI agent platforms. This role focuses on architecting scalable infrastructure, deployment patterns, and shared services to enable teams to build and deploy AI agents effectively. You will partner with cross-functional teams to translate strategic goals into production-ready AI solutions while ensuring system reliability and security.

Responsibilities

• Own the design and evolution of core capabilities within our internal AI agent platform to support high-impact business workflows and AI agents.
• Define and improve deployment patterns, shared services, and orchestration approaches that enable complex agent use cases to run reliably.
• Partner with business stakeholders to translate high-priority strategic goals into scalable AI agent solutions.
• Work hands-on with builders to debug issues, answer technical questions, and unblock day-to-day development while also improving the underlying platform.
• Investigate failing repositories, run code locally when needed, and fix infrastructure or environment issues at the root cause.
• Build and maintain shared services such as reusable modules, integration layers, logging patterns, and data access approaches.
• Drive decisions around observability, governance, permissions, reliability, and cost-aware usage to ensure our AI transformation is sustainable and secure.

Required skills

• Software engineering
• Platform engineering
• Infrastructure engineering
• System design
• Cloud environments
• AI-powered applications
• Agent architectures
• LLM-based workflows

Qualifications

• 5+ years of hands-on experience in software engineering, platform engineering, solutions engineering, infrastructure engineering, or a similar technical role.

Benefits

• Health insurance
• Telehealth services
• Calm subscription
• LinkedIn Learning
• Open PTO
• 401(k) matching
• Commuter and lunch benefits
• Remote work stipend
• Four-week paid sabbatical

About the Company

ActiveCampaign is the autonomous marketing platform that gives growing businesses the intelligence to market like a much larger team. Powered by Active Intelligence, ActiveCampaign turns each business’ own data into campaigns, automations, and customer experiences that get smarter over time.