Senior Technical Account Manager - Strategic Services

About the role

ClickUp is seeking a Senior Technical Account Manager to act as a strategic partner and trusted advisor to customers. This role involves managing the post-sales customer lifecycle, from implementation and onboarding to driving long-term adoption and business outcomes through AI-native solutions. The ideal candidate will blend relationship management with technical expertise to help customers maximize the value of the ClickUp platform.

Responsibilities

• Lead end-to-end onboarding and implementation, translating technical requirements into scalable workflows and automations.
• Monitor account health, user adoption, and stakeholder engagement to drive retention and growth.
• Conduct discovery sessions to map business processes and recommend optimizations using the IER framework.
• Drive the adoption of ClickUp AI and custom workflow agents by providing technical training and consultation.
• Serve as the technical partner to assigned accounts, connecting platform usage to measurable business value.
• Collaborate cross-functionally with Sales, Product, and Support to align on customer success and expansion strategies.

Required skills

• Technical Account Management
• Workflow Automation
• AI Prompt Design
• Process Optimization
• Customer Onboarding
• Project Management
• Data Analysis

Nice to have

• Claude
• n8n
• make.com

About the Company

ClickUp is an AI-native company building the first truly converged AI workspace that unifies tasks, docs, chat, calendar, and enterprise search.