Lead Customer Success Manager

About the role

The Lead Customer Success Manager will own the post-sales strategic relationship, retention, and value realization for high-stakes enterprise accounts. This role involves bridging complex technical deployments with executive-level business goals while partnering with Sales to drive growth. The position requires a self-starter capable of operating with high autonomy to ensure customers achieve maximum value from the Tines platform.

Responsibilities

• Drive net retention, customer health, and long-term strategic alignment across a portfolio of complex enterprise accounts.
• Partner with Account Executives to identify expansion vectors, co-develop account plans, and position new capabilities.
• Collaborate with Forward-Deployed Engineers and technical leads to ensure technical delivery aligns with client business outcomes.
• Build and maintain multi-threaded relationships with C-suite and technical leadership to ensure alignment with corporate initiatives.
• Lead executive business reviews that demonstrate clear ROI and business impact.

Required skills

• Enterprise Customer Success
• Account Management
• Technical Account Management
• Strategic Planning
• Executive Presence
• Commercial Acumen

Nice to have

• High Tech Industry Expertise
• Cloud Native
• AI/ML Platforms

Qualifications

• 10+ years in Enterprise Customer Success, Account Management, or Technical Account Management
• Proven history of partnering with Sales to drive upsells and renewals
• Experience collaborating with Forward-Deployed Engineers or Solutions Architects

About the Company

Tines is an intelligent workflow platform that applies AI, automation, and integration to power important workflows for customers ranging from startups to public companies. Founded in 2018 with co-headquarters in Dublin and Boston, the company is driven by values of simplicity, speed, and soundness.