Customer Success Manager - Renewable Supply

About the role

As a Customer Success Manager, you will be the central point of contact for key clients, ensuring their success and driving long-term partnerships. You will manage the entire customer lifecycle, from onboarding to strategic account development, while providing expert guidance on the energy market. You will work closely with Sales, Product, and Operations to deliver measurable value and contribute to the company's growth.

Responsibilities

• Lead structured onboarding and continuous development for key accounts.
• Build and maintain strong relationships with C-level and operational stakeholders.
• Identify and prioritize growth opportunities such as upsells and cross-sells.
• Resolve complex, business-critical issues with a pragmatic and structured approach.
• Coordinate internal efforts across Sales, Product, and Operations to ensure project delivery.
• Utilize and refine customer success playbooks and QBR processes to maintain high standards.

Required skills

• Key Account Management
• Business Operations
• Data Analysis
• Strategic Planning
• Customer Retention
• German
• English

Nice to have

• Renewable Energy
• Strategy Consulting

Qualifications

• 2-4 years of experience in Key Account Management

Benefits

• 30 days of vacation
• Flexible working hours
• Meal vouchers
• Tax-free extras
• Urban Sports membership
• Annual learning and development budget
• Coaching sessions

About the Company

trawa is building Europe's leading B2B platform for clean energy, connecting 100% renewable power supply with energy management software. The company helps energy-intensive businesses remain competitive and sustainable in a volatile market.