Educational Content Developer

About the role

The Educational Content Developer will design and develop self-paced learning experiences for Karbon Academy, the company's primary lever for customer onboarding and product adoption. This role involves creating end-to-end educational content, including structured courses, job aids, and in-product guidance, while utilizing AI-assisted workflows to maintain high production standards. The developer will also analyze learner data and product usage to continuously improve content effectiveness and support the broader customer success and marketing teams.

Responsibilities

• Analyze learning needs with subject matter experts to define objectives and scope.
• Design and develop engaging, self-paced learning experiences across various formats including e-learning, video, and interactive modules.
• Create time-of-need performance support such as job aids, quick reference guides, and in-product guidance.
• Develop assessments and knowledge checks to measure learner comprehension and capability.
• Use AI tools to accelerate storyboarding, scripting, and research while ensuring accuracy and instructional soundness.
• Analyze learner data, customer feedback, and product usage to recommend and implement content improvements.
• Support LMS administration, consumption reporting, and certification badging.

Required skills

• Instructional design
• Learning experience design
• AI-assisted content production
• SaaS
• Data analysis
• Asynchronous communication

Nice to have

• Accounting
• Bookkeeping
• Tax
• Financial services
• Articulate Storyline 360
• Rise
• Adobe Captivate
• Video production
• Motion graphics
• Voiceover

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• Work-from-home allowance
• Rice subsidy
• Meal allowance
• Laundry allowance
• 15 days paid time off
• 7 days sick leave
• Internet subsidy

About the Company

Karbon is the global leader in AI-powered practice management software for accounting firms, providing an award-winning cloud platform to tens of thousands of professionals. The company is globally distributed with a people-first culture, recognized with Great Place To Work certification and featured on Fortune magazine's Best Small Workplaces list.