Delivery Program Manager, Professional Services

About the role

Docker is seeking a technically fluent Delivery Program Manager to operate delivery engagements within their Professional Services team. You will be responsible for translating technical and business requirements into scoped service engagements, managing the end-to-end lifecycle, and building repeatable service offerings from the ground up. This role requires a builder and operator who can thrive in ambiguity and work effectively across technical sales, architecture, and engineering teams.

Responsibilities

• Operationalize the end-to-end engagement lifecycle from scoping through delivery and retrospectives.
• Manage customer engagements including planning, governance, risk management, and milestone tracking.
• Review technical assumptions in scopes and Statements of Work with solution architects to ensure delivery feasibility.
• Own customer readiness, acceptance criteria, and transitions to support teams.
• Partner with solution architects to create reusable delivery assets like playbooks, templates, and reference architectures.
• Build program management infrastructure including intake frameworks, capacity planning, and delivery dashboards.
• Define and report on delivery KPIs such as utilization, engagement margin, and customer satisfaction.

Required skills

• Technical program management
• Professional services
• B2B SaaS
• Infrastructure software
• Systems architecture
• Salesforce
• NetSuite
• PSA tools

Nice to have

• Consulting
• Looker
• Tableau
• Data analytics
• Systems integration

Qualifications

• 8+ years of experience in technical program management, professional services, forward deployed engineering services or equivalent cross-functional roles.

Benefits

• Generous PTO
• Quarterly Whaleness Days
• End-of-year Whaleness break
• Home office support
• Technology stipend
• Learning and development stipend
• 16 weeks of paid parental leave
• Equity

About the Company

Docker is a developer tooling brand trusted by over 20 million monthly users and over 20 billion container image pulls. They are a globally distributed, remote-first team building tools for software development, including Docker Desktop, Docker Hub, and Docker Scout.