Senior Account Manager

About the role

The Senior Account Manager acts as the central communication hub between management, expert teams, and clients. You will be responsible for managing high-value client relationships, driving growth within the existing client base, and professionalizing the account management system. This role involves strategic oversight from the initial consultation and pitch phase through to long-term project development.

Responsibilities

• Manage A-potential accounts and selected B-accounts, including prioritization, goal setting, and pipeline development.
• Participate actively in the pitch and proposal phase to define scope and value propositions.
• Lead client workshops and reviews while providing strategic advice based on client objectives and budgets.
• Act as the primary interface between clients, management, and internal teams such as UX, Creative, and Digital Marketing.
• Manage risks and escalations, ensuring project teams are supported and client signals are addressed proactively.
• Report on key performance indicators like NRR and customer profitability to management.

Required skills

• B2B Account Management
• Stakeholder Management
• Strategic Consulting
• Workshop Facilitation
• Financial Analysis
• Pipeline Management

Qualifications

• At least 5 years of experience in strategic B2B account management within an agency or digital consulting environment

Benefits

• Flexible working hours
• Home Office
• Overtime compensation
• Team events
• JobRad

About the Company

Schoene Neue Kinder is a B2B digital agency with over 20 years of experience, specializing in digital platforms, websites, portals, apps, and software solutions. With a team of over 100 people from 16 nationalities, the company focuses on digital customer experiences driven by design and technology.