Operations Manager

About the role

The Operations Manager is responsible for the operational control of projects from contract signature to completion. This role ensures that projects are executed in a structured, efficient, and profitable manner while maintaining synchronization across internal teams. The position requires a KPI-driven approach to proactively manage project timelines, profitability, and customer satisfaction.

Responsibilities

• Actively manage projects from signature to completion with the goal of reducing cycle time.
• Proactively intervene when time KPIs are exceeded or risks to profitability and customer satisfaction arise.
• Ensure projects are complete, buildable, and accurately represented in the system.
• Monitor project documentation completeness and ensure all necessary materials are obtained on time.
• Manage project profitability by identifying bottlenecks and wait times early.
• Collaborate with the Customer Support team and handle proactive, project-specific communication.
• Maintain transparent project status updates and provide clarity on blockers.
• Minimize escalations through clear prioritization and structured follow-up.

Required skills

• Operations
• Project management
• CRM systems
• German language

Nice to have

• Heat pumps
• Photovoltaics
• Renewable energy

Qualifications

• Completed vocational training or degree in a relevant field such as technology, trade, energy, or business
• Comparable practical experience in project management or operations

Benefits

• Competitive compensation
• Sport memberships
• Public transport ticket
• Learning budget

About the Company

GALVANY is a profitable Greentech startup focused on making climate-neutral living accessible, reliable, and affordable through smart solutions like heat pumps, battery storage, and smart metering. The company values sustainable impact, long-term growth, and a work environment where employees take responsibility.