Engagement Manager SMB

About the role

Legora is seeking an experienced Engagement Manager to lead the post-sale motion for a large portfolio of law firms and corporate legal teams within the EMEA region. This role focuses on designing, automating, and measuring scaled customer success programs to drive adoption, technical health, and commercial outcomes. The successful candidate will leverage systems and technology to deliver value while managing renewals and expansions through repeatable, data-driven processes.

Responsibilities

• Improve the scaled adoption playbook including tech-led onboarding, enablement, and change-management motions.
• Execute the adoption playbook by sequencing automated touchpoints and interventions from initial rollout to firm-wide adoption.
• Facilitate strategic touchpoints with high-stakes accounts while using one-to-many enablement for the broader portfolio.
• Drive sustained value through a programmatic operating cadence including success plans, training, and digital value reviews.
• Manage portfolio health by monitoring adoption signals to proactively address risks and growth opportunities.
• Own commercial outcomes for the program by managing renewals and expansions through forecasting and data utilization.
• Orchestrate engagement across cross-functional teams to accelerate client success and maintain portfolio coordination.
• Translate customer feedback into actionable insights for Product, Engineering, and Marketing teams.

Required skills

• Customer Success
• Renewal Management
• Account Management
• Data Analysis
• CRM
• French
• English

Nice to have

• Legal Tech
• B2B AI
• Customer Education
• LMS
• Data Visualization

Qualifications

• Demonstrated track record of designing and delivering programs that serve large customer bases
• Experience carrying GRR and NRR for a portfolio

Benefits

• Competitive compensation
• Equity participation

About the Company

Legora is an AI-native workspace designed for legal professionals to improve precision and speed in their workflows. With over 2,100 customers across 80 countries, the company has scaled to over $200M in ARR and maintains a global presence across Europe, North America, and APAC.