Carrier Deal Desk Manager

About the role

The Carrier Deal Desk Manager will serve as a strategic Finance partner to Carrier Relations, focusing on supplier negotiations and wholesale trading transactions. This role involves leading financial diligence for complex agreements, shaping deal structures, and providing clear recommendations to executive decision-makers to mitigate financial risk.

Responsibilities

• Lead financial diligence for complex and high-value carrier agreements and relevant wholesale transactions across AMER.
• Evaluate pricing, margin, regulatory pass-through fees, commitments, payment terms, cash flow impacts, and other sources of financial exposure.
• Build and review deal models and scenarios that show how proposed terms perform under changes in volume, traffic mix, rates, and other key assumptions.
• Recommend structures and negotiation guardrails based on the analysis.
• Partner with Carrier Relations, Routing Operations, and other stakeholders to drive resolution of financial deal decisions, document trade-offs, and move deals through the appropriate approval path.
• Escalate material exceptions to executive committees with a clear recommendation.
• Establish and maintain financial guardrails, approval standards, and consistent deal analysis practices across regions.
• Track key commitments and deal assumptions after signature, identify emerging exposure, and use actual performance to improve future deal decisions and guardrails.

Required skills

• Commercial finance
• Strategic finance
• Procurement finance
• Pricing
• Deal Desk
• Financial modeling
• Salesforce

Nice to have

• Telecommunications
• CPaaS
• Wholesale messaging
• Voice
• Carrier relations
• Oracle
• Spanish
• Portuguese

Qualifications

• 8+ years in commercial finance, strategic finance, procurement finance, pricing, Deal Desk, or a related analytical role involving complex commercial agreements

Benefits

• Health insurance
• Paid time off
• Parental leave
• Wellness leave
• Retirement savings program

About the Company

Twilio delivers innovative solutions to hundreds of thousands of businesses and empowers millions of developers worldwide to craft personalized customer experiences. The company is remote-first and maintains a culture of connection and global inclusion.