Senior Technical Account Manager

About the role

Zapier is seeking a Senior Technical Account Manager to support Enterprise customers by serving as a named technical partner. You will design, build, and improve complex automations while helping customers solve business problems and optimize their use of the platform. This role involves proactive account planning, technical enablement, and representing customer needs to internal Product and Engineering teams.

Responsibilities

• Design, build, and improve customer automations tied to meaningful business outcomes.
• Translate complex processes into practical workflow architectures covering data movement, business logic, and operational controls.
• Troubleshoot issues across Zapier, APIs, authentication, data formats, and connected applications.
• Create technical account plans that identify valuable use cases, architectural recommendations, and risks.
• Lead working sessions, architecture reviews, and implementation discussions with customers.
• Partner with Customer Success to connect technical priorities to adoption, retention, and growth.
• Provide technically grounded feedback to Product and Engineering regarding customer use cases and product gaps.
• Guide customers on responsible AI implementation, including model selection and governance.

Required skills

• Technical Account Management
• Solutions Architecture
• API integration
• Webhooks
• Authentication
• Structured data
• Workflow logic
• AI tools
• Enterprise customer management

Qualifications

• Significant experience in technical account management, solutions architecture, customer engineering, sales engineering, or implementation consulting

About the Company

Zapier builds and uses automation to make work more efficient, creative, and human. Their mission is to make automation work for everyone, helping people eliminate repetitive work.