Enterprise Customer Success Manager

About the role

The Enterprise Customer Success Manager acts as a long-term partner to top customers, helping them understand their fleet challenges and customize the Samsara platform to meet their needs. This cross-functional role involves collaborating with Sales, Support, Sales Engineering, and Product teams to drive customer value and operational success. The position requires travel to customer sites in Germany, the Netherlands, and the United Kingdom for up to 20% of the time.

Responsibilities

• Ensure customers increase the safety, efficiency, and sustainability of their operations with the IoT platform
• Compose joint success plans with customers, outlining objectives, metrics, and timelines
• Orchestrate executive business reviews with customer decision-makers and executive leadership
• Conduct workshops with customers to understand current operations and recommend workflow changes
• Deeply understand and explain the platform’s capabilities to businesses across various industries
• Serve as a mentor to the wider Customer Success and Support teams

Required skills

• Customer Success
• Account management
• Strategic consulting
• Technical products
• Problem-solving
• Stakeholder management
• German

Nice to have

• Enterprise SaaS
• Large-scale business solutions
• Fortune 500 experience

Qualifications

• Bachelor’s degree from a 4-year institution

Benefits

• Professional development stipend
• Health insurance
• Parental leave

About the Company

Samsara is the pioneer of the Connected Operations Cloud, a platform that enables organizations with physical operations to harness IoT data to improve safety, efficiency, and sustainability. The company serves industries including agriculture, construction, field services, transportation, and manufacturing.