Director, Account Management

About the role

The Director of Account Management for the UK and Europe will drive growth and retention for top regional customers by leading a high-performing team of Account Managers. This role involves navigating complex enterprise organizations, managing strategic renewals, and partnering with internal cross-functional teams to ensure Marqeta remains embedded in client operations. The position serves as the primary commercial owner for the region, focusing on portfolio expansion and long-term strategic alignment.

Responsibilities

• Manage, mentor, and develop a high-performing team of Account Managers.
• Own the commercial strategy for an assigned portfolio of existing strategic accounts in the UK and EU.
• Manage complex contract renewals and pricing negotiations.
• Cultivate trusted relationships with C-level executives and key product stakeholders.
• Develop actionable Account Plans and lead Quarterly Business Reviews.
• Act as the internal voice of European customers to coordinate with Product, Engineering, and Operations.

Required skills

• Account Management
• Strategic Partnerships
• SaaS
• Financial Technology
• Contract Negotiation
• People Management
• Payments

Nice to have

• Card Issuing

Qualifications

• 10+ years of experience in enterprise account management, strategic partnerships, or existing-client sales

Benefits

• Private Medical coverage
• Private Dental coverage
• Retirement savings program
• Equity
• Employee Stock Purchase Program
• Monthly remote work stipend
• Annual development stipend
• Parental Leave
• Wellbeing programs

About the Company

Marqeta is an enabler of embedded finance, providing a card issuing platform that allows companies to issue cards, authorize transactions, and manage payment operations in real time. The company powers well-known brands in the new economy and is focused on changing the way money moves.