Legal Engineer, Product Specialist

About the role

Harvey is seeking an experienced lawyer to serve as a Legal Engineer and Product Specialist to help customers integrate AI solutions into their legal workflows. This role involves building consultative relationships with legal teams, driving platform adoption, and acting as a strategic partner to ensure customer success. You will leverage your legal expertise to provide tailored guidance, identify expansion opportunities, and translate user needs into product feedback.

Responsibilities

• Build trusted relationships with law firm and in-house legal teams by understanding their unique workflows and offering tailored guidance on how to incorporate Harvey’s AI into their daily practice.
• Design and lead onboarding sessions, training workshops, and ongoing enablement programs that drive adoption and maximize the value of Harvey’s platform.
• Act as a strategic partner to Customer Success Managers and Account Executives to identify expansion opportunities and support renewal efforts through demonstrated impact and engagement.
• Proactively surface obstacles to adoption by engaging users with thoughtful questions and legal empathy, then develop and implement strategies to overcome them.
• Translate legal practice needs into actionable feedback for the product and engineering teams, helping to shape product development through a lawyer’s lens.
• Monitor usage trends and identify at-risk accounts or untapped opportunities, working cross-functionally to re-engage users and showcase new or underutilized capabilities.
• Contribute to customer-facing content to ensure continued customer success across a range of practice areas.
• Support the credibility and brand of Harvey as the leading AI platform for lawyers by delivering high-quality, domain-specific guidance.

Required skills

• Legal practice
• Executive engagement
• Presentation skills
• Legal processes

Nice to have

• Sales
• Business development
• Client relationship management

Qualifications

• Qualified in England & Wales
• At least 3 years of experience practicing law at a top-tier law firm

About the Company

Harvey is transforming how legal and professional services operate by combining frontier agentic AI with deep domain expertise. The company is scaling rapidly and is committed to building a generational platform for critical knowledge work.