Senior Customer Success Architect

About the role

The Customer Success Architect serves as a trusted strategic advisor and technical authority for complex Enterprise and Government accounts in Singapore. This role drives the adoption, utilization, and technical maturity of the GitLab DevSecOps platform to help customers achieve business outcomes. The architect manages the post-sales customer journey, influences renewal and expansion decisions, and acts as an escalation point for high-stakes technical or political challenges.

Responsibilities

• Own a portfolio of Enterprise and Government accounts to drive adoption, retention, and expansion.
• Translate business outcomes into rigorous Customer Success Plans with defined goals and milestones.
• Provide deep technical guidance on enterprise-scale CI/CD architecture, DevSecOps maturity, and platform consolidation.
• Lead end-to-end resolution of critical, cross-functional account escalations and manage executive communication.
• Design and deliver technical enablement programs and roadmaps to close maturity gaps.
• Advise stakeholders on cloud and platform architecture, including multi-region deployment and security topology.
• Collaborate with Sales, Professional Services, and internal teams to ensure a seamless customer journey.

Required skills

• CI/CD
• DevSecOps
• Git
• Cloud platforms
• Infrastructure as Code
• GitOps
• Mandarin
• English
• Stakeholder management

Qualifications

• Singapore Citizen

About the Company

GitLab is the intelligent orchestration platform for DevSecOps that enables organizations to increase developer productivity, improve operational efficiency, and reduce security and compliance risk. The company embraces AI as a core productivity multiplier and fosters a high-performance culture driven by continuous knowledge exchange.