Senior Kundenbetreuer / Customer Success Manager

About the role

Cordes Consulting GmbH is a fast-growing digital agency helping craft businesses attract skilled workers through social media strategies. The Customer Success Manager will maintain contact with existing clients, capture their requirements, and collaborate with the online marketing team to ensure client satisfaction. This role involves managing feedback calls, answering client inquiries, and providing email support.

Responsibilities

• Conduct regular feedback calls with clients regarding advertising campaign progress.
• Answer client questions about collaboration and advertising campaigns via phone and email.
• Provide email support for incoming inquiries from existing clients.
• Ensure and improve overall client satisfaction.

Required skills

• Kundenbetreuung
• Kundenkommunikation
• Customer Success
• German language

Qualifications

• Abgeschlossene kaufmännische Ausbildung
• Abgeschlossenes Studium im Bereich BWL

Benefits

• Health insurance benefits
• Annual health budget
• Deutschlandticket
• Underground parking
• Internal training system
• Modern office equipment

About the Company

Cordes Consulting GmbH is a fast-growing digital agency based in Hamburg that specializes in social media strategies for craft businesses to help them recruit skilled workers.