Trainee – Kundenbetreuer / Customer Success Manager

About the role

Cordes Consulting GmbH is a rapidly growing digital agency helping craft businesses attract skilled workers through social media strategies. As a Trainee Customer Success Manager, you will maintain contact with existing clients, manage their requests, and collaborate with the online marketing team to ensure high satisfaction. This role includes a comprehensive internal training program, making it suitable for candidates without prior experience in marketing or customer support.

Responsibilities

• Conduct regular feedback calls with clients regarding advertising campaign progress.
• Answer client questions about collaboration and campaigns via phone and email.
• Provide email support for incoming inquiries from existing clients.
• Ensure and improve overall customer satisfaction.

Required skills

• Kundenbetreuung
• Kommunikationsfähigkeit
• Deutsch
• Organisationsfähigkeit
• Teamorientierung

Nice to have

• Kundenkommunikation
• Customer Success

Qualifications

• Abgeschlossene Berufsausbildung
• Abgeschlossenes Studium

Benefits

• Interne Schulung
• Deutschlandticket
• Tiefgaragenstellplatz
• Gesundheitsbudget
• Facharzt-Terminvereinbarung
• Gesundheitstelefon

About the Company

Cordes Consulting GmbH is a digital agency based in Hamburg that specializes in innovative social media strategies to help medium-sized craft businesses recruit skilled workers.