Account Director, Client Solutions

About the role

The Account Director, Client Solutions will own a portfolio of strategic client relationships from discovery through delivery, renewal, and expansion. You will serve as the senior commercial and strategic point of contact for executive stakeholders, helping clients turn customer data into measurable revenue growth. This role combines consulting, account leadership, commercial ownership, and project direction while working closely with cross-functional teams to ensure solutions are aligned with business objectives.

Responsibilities

• Own the executive-level relationship across a portfolio of clients, acting as the primary strategic contact for senior marketing and growth stakeholders.
• Establish and maintain a strong client cadence through biweekly meetings, monthly roadmap and statement-of-work reviews, and quarterly business reviews.
• Identify revenue opportunities across acquisition, conversion, and retention, connecting each challenge to the relevant customer pain, metric, business impact, and potential solution.
• Build and defend growth roadmaps collaboratively with clients, using measurement frameworks, KPI definitions, funnel and cohort analysis, and lifecycle strategies.
• Translate technical decisions and recommendations into clear business implications that executive stakeholders can understand and act upon.
• Scope projects and translate client requirements into detailed briefs for architects and engineers while remaining accountable for the quality and business relevance of the final outcome.
• Lead project execution through sprint cadence, board management, dependencies, risks, timelines, and critical-path oversight.
• Run pre-sales discovery, qualify opportunities, develop proposals, and present scope, phasing, investment, and business cases directly to prospective clients.

Required skills

• Consulting
• Account Management
• Marketing Lifecycle
• Marketing Technology
• Marketing Analytics
• Pre-sales
• Customer Data Platforms
• CRM
• Strategic Planning

Nice to have

• Regional practice building
• Cross-border client management

Qualifications

• 10+ years of experience in consulting, agency, or professional services
• At least 5 years owning senior client relationships with direct revenue responsibility
• Fully fluent English
• Professional working proficiency in at least one additional European language such as German, French, Spanish, or Italian

Benefits

• Flexible paid time off
• Flexible working hours
• Health, dental, and vision coverage
• Maternity and paternity leave
• Annual retirement contribution
• Company-provided laptop and remote-work equipment
• National holidays off