filu
Servicemitarbeiter:in
Salary not disclosedOnsite
- Customer Service
- Mainz
- Full time
- Today
Newly posted
About the role
As a service employee at the reception of the filu small animal practice, you are the first point of contact for patients and their owners. You are responsible for ensuring a positive customer experience and supporting the smooth operation of the practice through administrative tasks and patient management. You will work closely with veterinarians and veterinary assistants to optimize daily processes.
Responsibilities
- Act as the first point of contact for clients and their animals at the reception
- Manage daily practice operations and ensure a smooth workflow
- Handle administrative communication and coordinate appointment scheduling
- Coordinate patient management in collaboration with veterinarians and veterinary assistants
- Identify and implement process improvements to enhance efficiency and client interaction
Required skills
- Customer service
- Digital tools
- German
- English
- Communication
- Organization
Nice to have
- TFA experience
- French
- Spanish
Benefits
- 3000 EUR annual training budget
- 28 days vacation
- 2 special leave days for social engagement
- Revenue sharing
- Work laptop
- Company pension scheme
- 50 EUR monthly fitness or mobility subsidy
- JobRad
- Mental Academy
- Team events
About the Company
filu is a veterinarian-led company revolutionizing veterinary practice with innovative, personalized approaches. They operate a growing network of practices across Germany, focusing on modern, high-quality medicine for pets, owners, and veterinary professionals.