Werkstudent Customer Service

About the role

As a student employee in the Customer Service team, you will support customers in realizing their financial goals through personal advice and digital solutions. You will work in a collaborative environment, gaining insights into the daily operations of a modern FinTech company while contributing your own ideas to service optimization.

Responsibilities

• Support customers in the implementation of their financing requests to ensure an excellent service experience.
• Answer inquiries and complaints via written and telephone channels in a professional and solution-oriented manner.
• Actively support the further development and optimization of service processes.
• Act as the voice of the customer by collaborating with internal teams to represent customer needs.

Required skills

• German language proficiency
• Customer service
• Communication
• Problem-solving

Qualifications

• Enrolled student

Benefits

• Flexible working hours
• Home office options
• Flat hierarchies
• Professional development opportunities
• Team events
• Fitness membership discounts
• Free fruit, coffee, tea, and water
• Corporate benefits discounts

About the Company

Auxmoney is a modern FinTech company that focuses on personal advice and digital solutions to help customers achieve their financial goals.