filu
Servicemitarbeiter:in
Salary not disclosedOnsite
- Customer Service
- Mainz
- Full time
- Today
Newly posted
About the role
As a service employee at the reception of our veterinary practice, you are the first point of contact for our patients and their owners. You are responsible for ensuring a positive customer experience and supporting the smooth operation of the practice through administrative coordination and patient management. You will work closely with our veterinary team to optimize processes and contribute to a welcoming environment.
Responsibilities
- Welcome customers and their animals warmly and empathetically at the reception
- Ensure the smooth and worry-free daily operation of the practice
- Manage administrative communication and coordinate appointments both digitally and on-site
- Coordinate patient management in close cooperation with veterinarians and veterinary assistants
- Identify and implement new potentials for process improvement to facilitate daily practice life
Required skills
- Customer service
- Digital tools
- German
- English
- Communication
- Organization
Nice to have
- TFA experience
- French
- Spanish
Benefits
- 3000 Euro annual training budget
- 28 days vacation plus 2 social engagement days
- Revenue sharing
- Work laptop
- Digital time tracking
- Overtime compensation
- Company pension scheme
- 50 Euro monthly fitness or mobility allowance
- JobRad
- Mental Academy
About the Company
filu is a veterinarian-led company revolutionizing veterinary practice with innovative, personalized approaches. We operate a growing network of practices across Germany, focusing on modern, high-quality veterinary medicine for pets, owners, and professionals.