Lead Product Designer

About the role

HighLevel is seeking a Lead Product Designer to elevate product experiences through exceptional craft, vision, and systems thinking. You will partner with product and engineering leaders to define strategy, mentor designers, and ensure high-quality, scalable design standards across complex SaaS product pillars. This role requires a deep focus on hierarchy, usability, and accessibility while driving design direction from discovery through delivery.

Responsibilities

• Lead design strategy and execution for one or more product pillars from discovery through delivery.
• Translate customer needs, business goals, product strategy and technical constraints into clear experience direction and design roadmaps.
• Partner with product and engineering leaders to define product vision, prioritize opportunities and align teams around high-quality outcomes.
• Influence leadership decisions through customer empathy, data synthesis, product judgment, storytelling and strong design rationale.
• Drive design quality reviews and set standards for usability, accessibility, interaction quality, visual consistency and design system alignment.
• Raise the quality of multiple teams by mentoring designers, improving critique, strengthening shared patterns and making standards easier to adopt.
• Define and socialize metrics for design quality and impact.
• Lead complex discovery and design efforts through ambiguity by synthesizing inputs, framing decisions and helping teams move with clarity.

Required skills

• Product design
• SaaS
• Design systems
• Accessibility
• Interaction design
• Visual design
• Prototyping
• Usability testing
• AI-powered tools

Qualifications

• 7+ years of relevant product design experience
• 2+ years in a leadership, mentorship or design direction capacity

About the Company

HighLevel is an AI-powered business operating system that provides infrastructure for agencies, entrepreneurs and SMBs to build, automate and scale. With over 2,000 team members across 10+ countries, the company operates as a global, remote-first organization focused on speed, ownership and innovation.