Senior Customer Enablement Manager

About the role

As a Senior Customer Enablement Manager, you will work directly with large customers to help them derive maximum value from the Figma platform. You will design and deliver tailored enablement strategies that drive product adoption and support long-term success. This role involves partnering with internal teams to ensure a seamless customer experience and acting as a trusted advisor.

Responsibilities

• Manage the adoption journey for a portfolio of large, strategic customers
• Understand customer goals and success metrics, and use product data to inform proactive engagement strategies that lead to measurable value delivery
• Document proactive engagement strategies as part of high quality, bespoke enablement plans
• Share best practices, use cases, and product expertise to help teams unlock the full value of Figma
• Build trusted relationships with stakeholders across roles and departments - from individual contributors to senior leaders
• Collaborate with Account Executives on account reviews, expansion opportunities, and renewal risk mitigation
• Deliver live and scalable training sessions customized to customer maturity and needs
• Partner cross-functionally with Onboarding Managers, Technical Account Managers, Solutions Consultants, and Industry Advocates to ensure customer success

Required skills

• Technical Account Management
• Customer Success
• Customer Enablement
• SaaS
• Communication skills
• Consultative approach

Nice to have

• Figma
• Design tools
• UX/UI
• Design Ops
• Frontend Development
• French
• Spanish
• German

Qualifications

• Experience in Technical Account Management, Technical Customer Success, Customer Success, Customer Enablement, Account Management or a relevant customer-facing role in SaaS

About the Company

Figma is a platform that helps teams bring ideas to life through brainstorming, prototyping, and design translation. The company is dedicated to making design accessible to all and empowering teams to streamline workflows and collaborate in real time.