Client Delivery Lead

About the role

The Client Delivery Lead acts as a key point of contact for technology development and issue resolution within a specific domain or product area. You will manage client relationships, translate complex needs into clear action plans, and drive the transformation journey by balancing existing platform capabilities with custom solutions. This role sits at the intersection of client needs and internal product and engineering teams to ensure the delivery of innovative energy management solutions.

Responsibilities

• Manage relationships with client counterparts including product and business owners.
• Own a domain or product area, acting as the primary contact for technology development and issue resolution.
• Triage and prioritise incoming requests while articulating client needs to internal teams.
• Work with product managers and developers to translate client requirements into clear priorities.
• Challenge clients to adopt the platform's iterative approach and shared capabilities over bespoke solutions.
• Guide stakeholders through the transformation journey with a focus on simplicity and efficiency.

Required skills

• Client delivery
• Product ownership
• Product management
• Stakeholder management
• Agile
• Problem-solving

Nice to have

• Consulting
• Technology transformations
• Migration projects
• Enterprise platforms
• Energy industry
• Utilities

About the Company

Kraken powers innovative global developments in energy by creating technology that redefines utilities and unlocks a new energy system. The company is building an AI-driven platform for energy management to optimise renewable generation and build a more intelligent grid.