Customer Director

About the role

As a Customer Director, you will act as a strategic partner to Telecommunications, Media and Technology clients, helping them reinvent their operations through AI-powered decision-making. You will play an influential role in growing impactful accounts and shaping go-to-market strategies to achieve ambitious growth targets. You will oversee multidisciplinary delivery teams to ensure AI deployments are secure, reliable, and grounded in real-world impact.

Responsibilities

• Driving revenue growth by identifying strategic opportunities to expand current accounts and identifying new clients within the TMT sector
• Leading complex AI transformation programmes for major TMT clients, moving from strategic thinking to production-grade software delivery
• Building trusted, long-term relationships with C-suite leaders and partners, acting as a strategic advisor on AI-driven operational efficiency
• Generating high-value growth by shaping compelling commercial pitches and demos that showcase technical depth
• Elevating the company's industry profile by articulating differentiated propositions through thought leadership and industry forums
• Ensuring the successful delivery of high-quality client work by guiding multidisciplinary teams
• Managing a practice within a practice by leading cross-functional teams of delivery experts, engineers, and data scientists

Required skills

• AI transformation
• Commercial strategy
• Stakeholder management
• TMT industry
• Revenue growth
• Strategic advisory

Nice to have

• Consulting

About the Company

Faculty was established in 2014 to transform performance through human-centric AI. They provide technical, product, and delivery expertise to clients across government, finance, retail, energy, life sciences, and defence.