Senior Implementation Consultant

About the role

As a Senior Implementation Consultant, you will lead the design and execution of scalable technical solutions during late-stage sales and complex onboarding initiatives. You will act as a trusted technical advisor, taking ownership of high-impact client projects while mentoring team members and driving process improvements. This role bridges technical discovery with delivery to ensure long-term value and satisfaction for strategic accounts.

Responsibilities

• Lead technical discovery and solution design during late-stage sales engagements for strategic clients
• Develop complex implementation plans and ensure seamless handoffs to delivery and support teams
• Own the technical implementation and optimization of high-impact client projects, customizing solutions to meet unique business requirements
• Serve as the primary technical contact for advanced issues related to software, product data feeds, API integrations, and FTP
• Provide expert-level platform training and consultation to client stakeholders
• Mentor and coach junior Client success engineers, supporting knowledge sharing and technical skill development
• Drive cross-functional initiatives that improve internal processes, workflows, and client engagement practices
• Develop technical enablement resources to support onboarding and education at scale

Required skills

• SaaS
• XML
• TXT
• CSV
• JSON
• FTP
• REST API
• SOAP API
• Excel
• HTML
• AI tools

Nice to have

• E-commerce
• Remote training tools
• Project Management

Qualifications

• 3+ years of experience in a client-facing technical role within SaaS
• Bachelor's degree in computer science, Information Technology, or a related field

Certifications

• PMP

Benefits

• Medical insurance
• Dental insurance
• Psychology benefits
• Life insurance
• Disability benefits
• 25 Days of PTO
• 8 Company-paid Holidays
• 5 paid floating holidays
• 2 Wellness days
• Remote Working Stipend

About the Company

Rithum is the world’s most trusted commerce network, accelerating how brands, suppliers, and retailers work together to deliver seamless e-commerce experiences. More than 40,000 companies trust Rithum to grow their business across hundreds of channels, representing over $50 billion in annual GMV.